Frequently Asked Questions
Expert answers to your skincare and beauty inquiries.
Where can I find information about your shipping options and costs?
We offer standard, second-day, and overnight shipping. Standard shipping is complimentary on all orders over $50 within the United States. Costs for expedited shipping are calculated at checkout based on your delivery location.
What is your return policy for skincare and cosmetics?
If you are not completely satisfied with your purchase, you may return any unopened or gently used products within 30 days of the purchase date for a full refund. Please note that original shipping fees are non-refundable.
Are Elizabeth Arden products tested on animals?
Elizabeth Arden does not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf, except where required by law in specific countries.
How can I determine which Ceramide Capsule is right for my skin?
We offer a variety of targeted Ceramide Capsules: Advanced for anti-aging, Retinol for smoothing, Vitamin C for brightening, and Hyaluronic Acid for hydration. You can use our online 'Skincare Finder' tool or chat with a beauty advisor for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout via PayPal and Klarna for installment-based payments.
How do I check the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also log into your Elizabeth Arden account to view your order history and real-time shipping updates.